Casinom Terms & Conditions — What You Need to Know Before You Play

Casinom is an online gaming and betting platform operated for entertainment purposes. By using this service, you confirm that you are participating fully consciously and of your own free will.

Casinom reserves the right to modify its services, features, or terms and conditions at any time, with or without prior notice. Any changes take effect immediately upon publication. Please visit this page regularly to stay up to date.

• These terms and conditions are governed by the applicable laws of Bangladesh.
• Casinom operates solely as an entertainment service.
• Participation is entirely voluntary — no user is pressured to take part.
• This service is entirely optional and voluntary.

To register at Casinom, the following conditions must be met:

• You must be at least 18 years of age.
• You must register with accurate and genuine information — providing false details may result in account suspension.
• Each individual may only create one account.
• The phone number and email provided at registration must be active and valid.
• A copy of your National ID or passport may be requested for identity verification (KYC).

If Casinom suspects that any information provided is false or misleading, it reserves the right to verify the account at any time. Withdrawals may be temporarily suspended until verification is complete.

Your Casinom account is entirely your responsibility. You are obligated to keep your login credentials confidential and ensure the security of your account.

Password & Security

• Use a strong password — combine letters, numbers, and special characters.
• Never share your password or login credentials with anyone.
• If you forget your password, use the "Forgot Password" option.
• If you notice any suspicious activity on your account, contact support immediately.

Account Deactivation

Casinom reserves the right to suspend or permanently close any account found to be in violation of its rules. Users are generally notified before any action is taken, though immediate action may be applied in cases of serious violations.

Casinom currently supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. Visit the payments page for full details.

Deposit Rules

• The minimum deposit amount is ৳200.
• Deposits are typically credited to your account within a few minutes.
• You must use a payment method registered in your own name — using another person's account is not permitted.
• If a deposit does not go through, contact support with your transaction ID.

Withdrawal Policy

• The minimum withdrawal amount is ৳500.
• KYC verification must be completed before any withdrawal can be processed.
• Smaller amounts are typically processed within hours. Larger amounts may take up to 24 hours.
• Winnings from bonuses must meet wagering requirements before a withdrawal can be made.

Casinom offers a variety of bonuses and promotional offers. Each bonus has its own terms, which are detailed on the offer page.

• The welcome bonus is available to new members only and can be claimed once.
• To withdraw bonus funds, you must meet the specified wagering requirements (typically 20x to 30x).
• Using multiple accounts to claim bonuses is strictly prohibited.
• Bonuses have a set validity period — typically 7 to 30 days.
• Casinom reserves the right to modify or cancel any bonus offer at any time.
• Misuse of voucher codes may result in account suspension.

All games on Casinom run on certified RNG (Random Number Generator) technology. Every game outcome is completely random and not predetermined.

• Each game has its own rules and RTP (Return to Player) rate — make sure you know them before you play.
• Casinom is not liable for games interrupted due to technical issues, but we will do our best to compensate affected users.
• Casinom is not liable for any losses resulting from internet connectivity issues.
• Any attempt to exploit software bugs for unfair winnings will result in the prize being voided.

Live Casino

The dealer's decision in live games is final. Live game results cannot be altered unless a technical error is confirmed. If you notice anything suspicious, contact support before the round ends.

• Creating multiple accounts or using another person's account.
• Using bots or automated software to play games.
• Attempting to hack or manipulate the game system.
• Engaging in money laundering or any illegal financial activity.
• Threatening or harassing other users.
• Attempting to exploit the bonus system for unfair gain.
• Registering under a false identity or providing inaccurate information.

Casinom believes gaming should be a form of entertainment, not an addiction. We are committed to promoting responsible gaming at all times.

• You can set your own daily or monthly spend limit.
• You can temporarily suspend your own account (cooling-off) at any time.
• Permanent self-exclusion is also available.
• If you are struggling with gaming addiction, please reach out to our support team.

Casinom places the highest importance on protecting users' personal data. Information provided at registration is used solely for service operations.

• Your information is never sold or shared with any third party.
• Information may be disclosed to authorities where required by law.
• All data is secured with SSL encryption.

For more details on our privacy practices, please see our Privacy Policy Read the page.

Casinom may temporarily suspend the service at any time for maintenance, upgrades, or other reasons. Advance notice will be given whenever possible.

• Casinom is not liable for any losses incurred during service downtime.
• Routine maintenance is generally carried out overnight.
• Prior notice may not always be possible in the case of emergency maintenance.

If you have a dispute or complaint, please reach out to Casinom's customer support team first. We aim to resolve most issues quickly and amicably.

• To file a complaint: support@casinom.best
• An initial response will be provided within 48 hours of receiving a complaint.
• Complex disputes may take between 7 and 14 business days to resolve.
• For all disputes, Casinom's final decision is binding.

Casinom may update these Terms & Conditions, in part or in full, at any time. Users will be notified of major changes via email or in-app notification.

Continued use of the service after updated terms have been published will be considered acceptance of the new terms. We recommend visiting this page regularly.