Casinom Privacy Policy — Your Data, Our Responsibility

Your privacy is of the utmost importance to us at Casinom. We believe protecting each user's personal information is a fundamental responsibility. This privacy policy clearly outlines what data is collected, why it is collected, and how it is kept secure.

As a responsible online gaming platform, Casinom adheres to international data protection standards. Our goal is to ensure you can use our services with complete peace of mind.

This policy applies to the Casinom website (casinom.best), the mobile app, and all associated services. You have full control over your data, and we are committed to ensuring that remains the case.

Casinom only collects information necessary to operate its services. No unnecessary data is ever requested.

Directly Collected Information

Automatically Collected Information

• Device type and operating system — for app compatibility.
• IP address — for security monitoring.
• Browsing patterns — to improve our service.
• Gaming history — to maintain a record of account-related activity.
• Session duration and frequency — used to improve the user experience.

Collected data is used solely for its stated purpose. Casinom never misuses your information.

• Account Management: To manage registration, login, and account settings.
• Payment Processing: To process deposits and withdrawals securely.
• Identity Verification: To prevent underage access and fraudulent accounts.
• Customer Support: To resolve your issues as quickly as possible.
• Security Monitoring: To detect and prevent suspicious activity.
• Promotions & Offers: To send you relevant offers based on your preferences (with your consent).
• Service Improvement: To fix platform issues and develop new features.

Casinom does not retain your information longer than necessary. Your data is stored on secure servers and deleted after the applicable retention period.

• Active account data: retained for as long as the account remains active.
• Transaction history after account closure: 5 years (legal obligation).
• KYC documents: 5 years.
• Log files and security records: 1 year.
• Customer support conversations: 2 years.

Data is automatically deleted or anonymized after a set period. If you request account deletion, all data will be removed except for information we are legally required to retain.

Casinom does not sell your personal data to any third party. However, information may be shared in the following limited circumstances:

Limited Sharing Circumstances

• Payment Providers: Only the minimum necessary information is shared with Mobile Pay, Nagad, and Rocket to process deposits and withdrawals.
• Legal Obligation: When required by a court order or government investigation.
• Fraud Prevention: To regulatory authorities for the prevention of financial crime.
• Technology Service Providers: For platform operations only — and they are bound by strict confidentiality agreements.

Casinom uses cookies on its website and app. Cookies are small data files stored in your browser that help enhance your experience.

Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To identify which parts of the website are used most — fully anonymous.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent login and certain features from working properly.

Casinom employs multiple layers of security to protect your data, covering both technical and organizational safeguards.

• SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: To prevent unauthorized access.
• Regular Security Testing: Regular audits conducted by third-party experts.
• Restricted Access: Only authorized personnel have access to specific data.
• Auto Logout: Sessions end automatically after a period of inactivity.

You have several important rights regarding your personal information at Casinom. We respect these rights and make them easy to exercise.

To exercise any of these rights, email us at support@casinom.best. We will respond within 30 days.

We verify age at registration. Any account suspected of belonging to a minor is immediately reviewed and closed if necessary.

If a parent or guardian discovers that their child is using Casinom, please contact us immediately at support@casinom.best. We will act swiftly.

The Casinom platform is connected to third-party game providers and payment gateways, each of which maintains its own privacy policy.

• Game providers receive only the session data strictly necessary to operate the games.
• Payment gateways (Mobile Pay, Nagad) operate under their own security standards.
• Casinom is not responsible for third-party practices, but we only work with trusted partners.

Casinom may update this Privacy Policy as needed. For significant changes, users will be notified by email or in-app notification at least 30 days in advance.

Continued use of the service after an updated policy is published means you accept the new terms. The date of the latest update is always shown at the top of this page.

If you have any questions or complaints about this privacy policy, or wish to exercise your rights, please contact us directly.

For more details, visit our FAQ Page View or About Us Read.